DELIVERY
UK Standard Delivery
- We always aim to process and dispatch orders within 2 working days of payments being received
- Please note that orders are only processed Monday to Friday 9-5pm
- UK orders are shipped as standard by via Royal Mail 2nd Class service which has a 2-3 day delivery estimate
- Delivery prices start as little as 50p and delivery is free for orders over £50.
- Customers can choose delivery upgrades at the checkout. You can select a Royal Mail Special delivery upgrade at the checkout for an additional cost.
- If you need your order in a rush, please drop us an email – we will always try our best to help you out!
International Delivery
- We always aim to process and dispatch orders within 2 working days of payments being received
- Please note that orders are only processed Monday to Friday 9-5pm
- International orders are shipped via standard Royal Mail (this is not a tracked service) – please check their website for delivery estimates
Returns
If you are unhappy with any of your purchased items, please email us on wordupprints@gmail.com to discuss the issue. We will do our best to resolve the problem or replace any damaged items.
Returns must be made within 7 working days of receipt of order and items must be returned undamaged and in their original packaging. It is advisable for you to obtain a proof of postage when returning items, as they remain your ownership and responsibility until we have received them and acknowledged receipt. Please note we are unable to cover return postage unless an item is faulty. Sale items cannot be returned.
Please also note that we do not accept returns for personalised products unless they are faulty or damaged.